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Complete With Official Guess Jewellery Presentation Box
Product Code:
Delivery Information
Please Note We Do Not Ship Outside Of The U.K.
Delivery Options & Prices
Orders Under £79.00: - Royal Mail Tracked 48: £4.95 - Royal Mail Special Delivery £8.95
Orders Over £79.00 to £649.00: - Royal Mail Tracked 48: Free - Royal Mail Special Delivery £8.95
Orders Over £649.00: Royal Mail Special Delivery Free
All orders placed before 2pm Monday to Friday are shipped on the same day. Any order received after 2pm will be shipped the following day, excluding Fridays when the order will be shipped the following Monday. This excludes Bank Holidays when the parcel would then be shipped on Tuesday.
Once your order has been shipped you will receive tracking information from Royal Mail via e-mail or text message. Royal Mail will also inform you of a delivery timeslot on the day of delivery. If you are unable to take delivery of your parcel you may use the Royal Mail website to arrange a more suitable delivery day or arrange to collect the parcel from your local Post Office.
If nobody is present to take delivery of the parcel Royal Mail will leave a card informing you of an attempted delivery. You can again arrange a redelivery or you can collect this from your local Post Office.
Need Help or Have Questions?
If you have any questions about your delivery or any other delivery questions please contact us via telephone: 01642 245255 or email customerservice@hillierjewellers.co.uk
Return Information
Orders placed on hillierjewellers.co.uk are eligible for a return. We must be notified of your intent to return your parcel within 14 days of your order being received and you have a further 14 days to return your order to us. If we receive any return after this time scale, your order may be returned to you or be subject to a 10% re-stocking fee.
If a visual defect is found with the item(s) upon arrival, you must notify us within 48 hours of delivery.
Hillier Jewellers advises that any product which you wish to return is sent via a tracked service. Hillier Jewellers are not responsible for lost or damaged items which are returned. Hillier Jewellers are not responsible for return postage costs unless an item is faulty. If a watch bracelet has been altered all links must be present.
Any made-to-order items such as Signet Rings, Puzzle Rings, Weddings Rings and Photo Pendants are not eligible for return unless faulty.
When will my refund be processed?
We aim to process your refund within 5 working days of us receiving the item back. During busy spells, this may take a day or two longer. You will be refunded the full price of the returned products to your original payment method and we do not charge any 'restocking' fees providing that the product is returned fully in its original condition (Please below). If you have paid for your delivery service, that cost is not refunded.
In the event that an item or its packaging (watch/jewellery box) is returned to us in a damaged state, we reserve the right to refuse the return and the goods will be sent back to you. In the result of minor damage to an item or its packaging, or the item is missing items such as instruction booklets, paperwork or the item swing tag is missing or has been cut off we may charge a restocking fee of up to 10%. This fee may be higher on Special Edition or Limited Edition items.
Returns Address:
Hillier Jewellers
44 Linthorpe Road
Middlesbrough
TS11RD
Here at hillierjewellers.co.uk we use the latest Payment & Security software allowing our customers to experience a happy and smooth shopping experience. We accept all major cards, credit cards, Paypal as well as Google Checkout payments allowing the customer to choice the most suitable payment mention at checkout.
CREDIT CARD PAYMENTS (SagePay) Sagepay is the most popular payment method amongst our customers allowing customers to pay by various debit and credit cards. This option allows customers to complete transactions very quickly and securely online.
PAYPAL SECURE PAYMENTS PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
GOOGLE CHECKOUT With Google Checkout, you can quickly and easily buy from Hillier Jewellers and many other stores across the web.
